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FAQs

STADIUM and PARKING QUESTIONS

Where is Sahlen’s Stadium at WakeMed Soccer Park?

WakeMed Soccer Park is located off of E. Chatham St. in Cary, NC. The WakeMed Soccer Park address is 101 Soccer Park Drive, Cary, NC 27511.

At what time do the gates open?

Gates open one hour prior to kick-off for regular season games.

Is there anything I am NOT allowed to bring into the stadium?

The following items are not allowed to be brought into Sahlen’s Stadium at WakeMed Soccer Park for soccer games:

  • Animals*
  • Artificial Noise MakersBackpacks with multiple pockets.
  • Only clear bags are allowed to be brought into the stadium. Diaper bags accompanied with an infant and clutch purses are allowed. Backpacks, bags and purses are not allowed to be brought into the stadium. 
  • Bicycles
  • Cameras with detachable lenses
  • Coolers
  • Drones/Unmanned aerial vehicles
  • Fireworks
  • Food or Drink of any kind*
  • Food or Drink containers
  • Ice Bags
  • Illegal Substances
  • Laser Pointers
  • Poles/Sticks for Flags or Signs (expect when pre-approved by Management for recognized supporters groups)
  • Selfie Sticks, Signs/Banners/Flags larger than 3' x 2' (expect when pre-approved by Management for recognized supporters groups)
  • Sitting/Standing in the aisles
  • Smoke Devices/”Smoke Bombs” (expect when pre-approved by Management for recognized supporters groups)
  • Smoking
  • Soccer Balls
  • Strollers (large, non-collapsible; collapsible strollers permitted)
  • Throwing objects in stands or onto field
  • Umbrellas
  • Video Cameras and Go Pros (hand-held still cameras are permitted)
  • Weapons of any kind

*Exceptions will be made for those with medical requirements or special needs; fans should carry necessary documentation, credentials or identification; diaper bags permitted only if accompanied by an infant.

For the safety of our patrons, all guests entering the stadium complex are subject to search as permissible by law. Refusal is grounds to prohibit admission.

How long does a game last?

Matches consist of two 45-minute halves, with a halftime break of 15 minutes. Stoppage time may be added to the end of each half at the referee's discretion to compensate for delays during the game. In general, most games last about two hours.

What happens if it rains?

North Carolina FC and the North Carolina Courage will play in the rain. The game could be delayed and the stadium cleared, if lightning or severe weather is detected in the area. If dangerous weather is detected in the area, fans should return to their vehicles. Staying in or under the metal bleachers is NOT allowed. During a delay updates will be made on the video board, PA announcements and on our social media channels to keep fans updates on when play will resume.

Where is the Lost and Found at the stadium?

If you have lost something, please check at the Box Office at Sahlen’s Stadium, which is where any lost items will be kept.  Please call (919) 459-8144 if you have any questions about lost objects. If a lost item has not been turned into the box office, please check with the Town of Cary at 919-858-0464.

Where should I go if I need medical assistance while at the stadium?

If medical assistance is required, a Wake Med Emergency Medical Technician is available behind the box office located in the northeast corner of the stadium. If the injured person is unable to move, please inform the nearest Staff-1 security team member wearing a yellow shirt and they will notify the EMT.

Where is the VIP parking section?

The VIP parking is located on the north side of the stadium. The VIP C lot is located on the East side of the stadium.  VIP pass holders should enter the West entrance off Chatham Street and follow the signs for VIP parking.

Is there a smoking area inside the stadium?

WakeMed Soccer Park is a non-smoking facility and therefore no smoking is allowed in the stadium.

Can I re-enter the stadium if I have left before the event is over?

Under certain circumstances patrons may leave the stadium and return.  To do so please see a staff member at the main gate in order to get your hand stamped. In order to return to the stadium, you will need to show the stamp to the gate personnel along with your ticket.  All patrons who return to the game are subject to additional screening measures.

Exceptions to this policy will be made at the discretion of Management in cases where the stadium has to be cleared due to severe weather.

When do parking lots open before a North Carolina FC or Courage game?

Parking lots generally open two and a half hours before the start of the game and gates to the stadium will open generally one hour before kick-off.

Is tailgating permitted?

In an effort to maintain a healthy and safe environment for all, no tailgating will be allowed at this time.

How many people does Sahlen’s Stadium seat?

10,000

TICKET QUESTIONS

What accommodations are available for disabled fans?

Handicap-accessible seating is always available. It is recommended to contact our ticket office at (919) 459-8144 before attending the game to discuss all available options.

Are seats numbered or is seating general admission?

Seats at Sahlen’s Stadium are assigned by number. The stadium offers eight different types of seating options (Owner’s Suite, Field level, Manager’s Row, Premier Midfield, East Midfield, Lower Level Sideline, Supporters, & North Stand). The North Stand 400 section is general admission.

Which sections have individual seats and which have bench seating?

Sahlen’s Stadium offers three types of seating that are available to every fan. North Stand seats are located in the North endzone and is bleacher seating. Lower level sideline seats are located on the East side of the stadium as well as sections 101, 102, 109 and 110 and provide a comfortable molded seating. Premier midfield seating is provided on the West side of the stadium in sections 103 - 108 and provide a comfortable seating with a back.

How do I purchase tickets for a North Carolina FC or North Carolina Courage home match?

Individual tickets can be purchased through the Box Office at Sahlen’s Stadium by calling the North Carolina FC Box Office at (919) 459-8144 or online

Can I purchase tickets at the stadium?

Advance Purchase Only / No Walk-Up Purchases Available: Tickets for each game must be purchased ahead of time, via TicketMaster. Please make sure to have your electronic ticket ready to scan on your phone upon arrival. This will enable our staff to maintain social distancing measures and move fans through the entry gates as quickly as possible. 

On-line purchasing through Ticketmaster.com is available 24 hours/day.

At what age do children require tickets to North Carolina FC and North Carolina Courage home matches?

All children 3+ will need a ticket to enter WakeMed Soccer Park.  All children 2 & under will be admitted without a ticket and must accompany and share the adult’s seat.

How do I make arrangements for corporate events?

Contact (919) 459-8144 to speak to a North Carolina Football Club Account Executive to book a corporate event.

What is the refund and exchange policy?

Tickets are non-refundable. Tickets cannot be replaced if lost, stolen or destroyed and are only valid for the event and seat for which they are issued. In the event a game is postponed or rescheduled, original game tickets will be used for the new date.

How do I reach a ticket account representative?

To speak with a North Carolina Football Club ticket representative call (919) 459-8144.